Global Social Customer Service Software Market 2020 And Forecast 2029
  2021-01-09      Technology      200

About this Report

We, at GMA, have always studied the market in-depth and have been doing the pressure testing since our inception. Given the current pandemic situation, we all are of consensus that it is a constant now. Owing to which, the report addresses COVID-19 effects on this market too.

Key Companies

CX Social (Canada)
Conversocial (United States)
Cisco Systems (United States)
Sparkcentral (United States)
Oracle (United States)
Zoho Corporation (India)
Sprinklr (United States)
Zendesk (Denmark)
Microsoft (United States)
Salesforce.com (United States)
Quality Unit (Slovakia)
Amdocs (United States)
IBM (United States)

By Application
Academia & Government
Automotive, Transportation and Logistics
BFSI
Consumer Goods and Retail
Healthcare Energy, Power and Utilities
Others

By Deployment Mode
On-Premises
Cloud-Based

By Organization Size
SMEs
Medium
Large Enterprised

By Version
Basic
Advance

By Region :

Asia-Pacific: China, Southeast Asia, India, Japan, Korea, Oceania
Europe : Germany, UK, France, Italy, Russia, Spain, Netherlands, Turkey, Switzerland
North America : United States, Canada, Mexico
Middle East & Africa : GCC, North Africa, South Africa
South America : Brazil, Argentina, Columbia, Chile, Peru

In this study, the years considered to estimate the market size of report are as follows:
History Year: 2013-2018
Base Year: 2019
Estimated Year: 2020
Forecast Year 2020 to 2029
For the data information by region, company, type and application, 2019 is considered as the base year. Whenever

Table Of Content

Chapter 1 Global Social Customer Service Software Market Overview
1.1 Introduction
1.2 Taxonomy
1.2.1 By Product Type & End User
1.2.2 By Region
1.3 Drivers for Social Customer Service Software Market
1.4 Restraints for Social Customer Service Software Market
1.5 Opportunities for Social Customer Service Software Market
1.6 Trends for Social Customer Service Software Market
1.7 COVID-19 Impact Assessment on Social Customer Service Software Industry
1.8 Macro-economic Factors
1.9 Regulatory Framework
1.10 Pricing Analysis by Region, 2020
1.11 Opportunity Map Analysis
1.12 Opportunity Orbits
1.13 Market Investment Feasibility Index
1.14 PEST Analysis
1.15 PORTERS Five Force Analysis
1.16 Go to Market Strategy
1.17 Value Chain Analysis
1.18 Cost Structure Analysis
1.19 Regional Market Share and BPS Analysis

Chapter 2 Global Social Customer Service Software Market Overview
2.1 Global Social Customer Service Software Market by Product Type
2.1.1 Global Social Customer Service Software Market Value (US$ Mn) and Volume (Units) Comparison by Product Type (2013-2029)
2.1.2 Global Social Customer Service Software Market Value (US$ Mn) and Volume (Units) Market Share by Product Type in 2019
2.1.3 Global Social Customer Service Software Market Attractiveness Analysis by Product Type, (2013-2020)
2.2 Global Social Customer Service Software Market by End User
2.2.1 Global Social Customer Service Software Market Value (US$ Mn) and Volume (Units) Comparison by End User (2013-2029)
2.2.2 Global Social Customer Service Software Market Value (US$ Mn) and Volume (Units) Market Share by End User in 2019
2.2.3 Global Social Customer Service Software Market Attractiveness Analysis by End User, (2013-2020)
2.3 Global Social Customer Service Software Market by Region
2.3.1 Global Social Customer Service Software Market Value (US$ Mn) and Volume (Units) Comparison by Region (2013-2029)
2.3.2 Global Social Customer Service Software Market Value (US$ Mn) and Volume (Units) Market Share by Region in 2019
2.3.3 Global Social Customer Service Software Market Attractiveness Analysis by Region, (2013-2020)
2.4 Global Social Customer Service Software Market Outlook (2013-2029)
2.4.1 Global Social Customer Service Software Market Value (US$ Mn) and Volume (Units) (2013-2020)
2.4.2 Global Social Customer Service Software Market Value (US$ Mn) and Volume (Units) (2021-2029)
2.5 Global Social Customer Service Software Market Value (US$ Mn) and Volume (Units) by Regions
2.5.1 Global Social Customer Service Software Market Value (US$ Mn) and Volume (Units) Comparison by Region (2013-2020)
2.5.2 Global Social Customer Service Software Market Value (US$ Mn) and Volume (Units) Comparison by Region (2021-2029)
2.6 Global Social Customer Service Software Market Value (US$ Mn) and Volume (Units) by Product Type
2.6.1 Global Social Customer Service Software Market Value (US$ Mn) and Volume (Units) Comparison by Product Type (2013-2020)
2.6.2 Global Social Customer Service Software Market Value (US$ Mn) and Volume (Units) Comparison by Product Type (2021-2029)
2.7 Global Social Customer Service Software Market Value (US$ Mn) and Volume (Units) by End User
2.7.1 Global Social Customer Service Software Market Value (US$ Mn) and Volume (Units) Comparison by End User (2013-2020)
2.7.2 Global Social Customer Service Software Market Value (US$ Mn) and Volume (Units) Comparison by End User (2021-2029)
2.8 Global Social Customer Service Software Market Y-o-Y Growth Rate Comparison (2014-2029)
2.8.1 Global Social Customer Service Software Market Y-o-Y Growth Rate by Region
2.8.2 Global Social Customer Service Software Market Y-o-Y Growth Rate by Product Type
2.8.3 Global Social Customer Service Software Market Y-o-Y Growth Rate by End User
2.9 Global Social Customer Service Software Market Share Comparison (2013-2029)
2.9.1 Global Social Customer Service Software Market Share by Region
2.9.2 Global Social Customer Service Software Market Share by Product Type
2.9.3 Global Social Customer Service Software Market Share by End User

Chapter 3 North America Social Customer Service Software Market Overview
3.1 North America Social Customer Service Software Market by Product Type
3.1.1 North America Social Customer Service Software Market Value (US$ Mn) and Volume (Units) Comparison by Product Type (2013-2029)
3.1.2 North America Social Customer Service Software Market Value (US$ Mn) and Volume (Units) Market Share by Product Type in 2019
3.1.3 North America Social Customer Service Software Market Attractiveness Analysis by Product Type, (2013-2020)
3.2 North America Social Customer Service Software Market by End User
3.2.1 North America Social Customer Service Software Market Value (US$ Mn) and Volume (Units) Comparison by End User (2013-2029)
3.2.2 North America Social Customer Service Software Market Value (US$ Mn) and Volume (Units) Market Share by End User in 2019
3.2.3 North America Social Customer Service Software Market Attractiveness Analysis by End User, (2013-2020)
3.3 North America Social Customer Service Software Market by Region
3.3.1 North America Social Customer Service Software Market Value (US$ Mn) and Volume (Units) Comparison by Region (2013-2029)
3.3.2 North America Social Customer Service Software Market Value (US$ Mn) and Volume (Units) Market Share by Region in 2019
3.3.3 North America Social Customer Service Software Market Attractiveness Analysis by Region, (2013-2020)
3.4 North America Social Customer Service Software Market Outlook (2013-2029)
3.4.1 North America Social Customer Service Software Market Value (US$ Mn) and Volume (Units) (2013-2020)
3.4.2 North America Social Customer Service Software Market Value (US$ Mn) and Volume (Units) (2021-2029)
3.5 North America Social Customer Service Software Market Value (US$ Mn) and Volume (Units) by Regions
3.5.1 North America Social Customer Service Software Market Value (US$ Mn) and Volume (Units) Comparison by Region (2013-2020)
3.5.2 North America Social Customer Service Software Market Value (US$ Mn) and Volume (Units) Comparison by Region (2021-2029)
3.6 North America Social Customer Service Software Market Value (US$ Mn) and Volume (Units) by Product Type
3.6.1 North America Social Customer Service Software Market Value (US$ Mn) and Volume (Units) Comparison by Product Type (2013-2020)
3.6.2 North America Social Customer Service Software Market Value (US$ Mn) and Volume (Units) Comparison by Product Type (2021-2029)
3.7 North America Social Customer Service Software Market Value (US$ Mn) and Volume (Units) by End User
3.7.1 North America Social Customer Service Software Market Value (US$ Mn) and Volume (Units) Comparison by End User (2013-2020)
3.7.2 North America Social Customer Service Software Market Value (US$ Mn) and Volume (Units) Comparison by End User (2021-2029)
3.8 North America Social Customer Service Software Market Y-o-Y Growth Rate Comparison (2014-2029)
3.8.1 North America Social Customer Service Software Market Y-o-Y Growth Rate by Region
3.8.2 North America Social Customer Service Software Market Y-o-Y Growth Rate by Product Type
3.8.3 North America Social Customer Service Software Market Y-o-Y Growth Rate by End User
3.9 North America Social Customer Service Software Market Share Comparison (2013-2029)
3.9.1 North America Social Customer Service Software Market Share by Region
3.9.2 North America Social Customer Service Software Market Share by Product Type
3.9.3 North America Social Customer Service Software Market Share by End User

Chapter 4 Europe Social Customer Service Software Market Overview
4.1 Europe Social Customer Service Software Market by Product Type
4.1.1 Europe Social Customer Service Software Market Value (US$ Mn) and Volume (Units) Comparison by Product Type (2013-2029)
4.1.2 Europe Social Customer Service Software Market Value (US$ Mn) and Volume (Units) Market Share by Product Type in 2019
4.1.3 Europe Social Customer Service Software Market Attractiveness Analysis by Product Type, (2013-2020)
4.2 Europe Social Customer Service Software Market by End User
4.2.1 Europe Social Customer Service Software Market Value (US$ Mn) and Volume (Units) Comparison by End User (2013-2029)
4.2.2 Europe Social Customer Service Software Market Value (US$ Mn) and Volume (Units) Market Share by End User in 2019
4.2.3 Europe Social Customer Service Software Market Attractiveness Analysis by End User, (2013-2020)
4.3 Europe Social Customer Service Software Market by Region
4.3.1 Europe Social Customer Service Software Market Value (US$ Mn) and Volume (Units) Comparison by Region (2013-2029)
4.3.2 Europe Social Customer Service Software Market Value (US$ Mn) and Volume (Units) Market Share by Region in 2019
4.3.3 Europe Social Customer Service Software Market Attractiveness Analysis by Region, (2013-2020)
4.4 Europe Social Customer Service Software Market Outlook (2013-2029)
4.4.1 Europe Social Customer Service Software Market Value (US$ Mn) and Volume (Units) (2013-2020)
4.4.2 Europe Social Customer Service Software Market Value (US$ Mn) and Volume (Units) (2021-2029)
4.5 Europe Social Customer Service Software Market Value (US$ Mn) and Volume (Units) by Regions
4.5.1 Europe Social Customer Service Software Market Value (US$ Mn) and Volume (Units) Comparison by Region (2013-2020)
4.5.2 Europe Social Customer Service Software Market Value (US$ Mn) and Volume (Units) Comparison by Region (2021-2029)
4.6 Europe Social Customer Service Software Market Value (US$ Mn) and Volume (Units) by Product Type
4.6.1 Europe Social Customer Service Software Market Value (US$ Mn) and Volume (Units) Comparison by Product Type (2013-2020)
4.6.2 Europe Social Customer Service Software Market Value (US$ Mn) and Volume (Units) Comparison by Product Type (2021-2029)
4.7 Europe Social Customer Service Software Market Value (US$ Mn) and Volume (Units) by End User
4.7.1 Europe Social Customer Service Software Market Value (US$ Mn) and Volume (Units) Comparison by End User (2013-2020)
4.7.2 Europe Social Customer Service Software Market Value (US$ Mn) and Volume (Units) Comparison by End User (2021-2029)
4.8 Europe Social Customer Service Software Market Y-o-Y Growth Rate Comparison (2014-2029)
4.8.1 Europe Social Customer Service Software Market Y-o-Y Growth Rate by Region
4.8.2 Europe Social Customer Service Software Market Y-o-Y Growth Rate by Product Type
4.8.3 Europe Social Customer Service Software Market Y-o-Y Growth Rate by End User
4.9 Europe Social Customer Service Software Market Share Comparison (2013-2029)
4.9.1 Europe Social Customer Service Software Market Share by Region
4.9.2 Europe Social Customer Service Software Market Share by Product Type
4.9.3 Europe Social Customer Service Software Market Share by End User

Chapter 5 Asia Pacific Social Customer Service Software Market Overview
5.1 Asia Pacific Social Customer Service Software Market by Product Type
5.1.1 Asia Pacific Social Customer Service Software Market Value (US$ Mn) and Volume (Units) Comparison by Product Type (2013-2029)
5.1.2 Asia Pacific Social Customer Service Software Market Value (US$ Mn) and Volume (Units) Market Share by Product Type in 2019
5.1.3 Asia Pacific Social Customer Service Software Market Attractiveness Analysis by Product Type, (2013-2020)
5.2 Asia Pacific Social Customer Service Software Market by End User
5.2.1 Asia Pacific Social Customer Service Software Market Value (US$ Mn) and Volume (Units) Comparison by End User (2013-2029)
5.2.2 Asia Pacific Social Customer Service Software Market Value (US$ Mn) and Volume (Units) Market Share by End User in 2019
5.2.3 Asia Pacific Social Customer Service Software Market Attractiveness Analysis by End User, (2013-2020)
5.3 Asia Pacific Social Customer Service Software Market by Region
5.3.1 Asia Pacific Social Customer Service Software Market Value (US$ Mn) and Volume (Units) Comparison by Region (2013-2029)
5.3.2 Asia Pacific Social Customer Service Software Market Value (US$ Mn) and Volume (Units) Market Share by Region in 2019
5.3.3 Asia Pacific Social Customer Service Software Market Attractiveness Analysis by Region, (2013-2020)
5.4 Asia Pacific Social Customer Service Software Market Outlook (2013-2029)
5.4.1 Asia Pacific Social Customer Service Software Market Value (US$ Mn) and Volume (Units) (2013-2020)
5.4.2 Asia Pacific Social Customer Service Software Market Value (US$ Mn) and Volume (Units) (2021-2029)
5.5 Asia Pacific Social Customer Service Software Market Value (US$ Mn) and Volume (Units) by Regions
5.5.1 Asia Pacific Social Customer Service Software Market Value (US$ Mn) and Volume (Units) Comparison by Region (2013-2020)
5.5.2 Asia Pacific Social Customer Service Software Market Value (US$ Mn) and Volume (Units) Comparison by Region (2021-2029)
5.6 Asia Pacific Social Customer Service Software Market Value (US$ Mn) and Volume (Units) by Product Type
5.6.1 Asia Pacific Social Customer Service Software Market Value (US$ Mn) and Volume (Units) Comparison by Product Type (2013-2020)
5.6.2 Asia Pacific Social Customer Service Software Market Value (US$ Mn) and Volume (Units) Comparison by Product Type (2021-2029)
5.7 Asia Pacific Social Customer Service Software Market Value (US$ Mn) and Volume (Units) by End User
5.7.1 Asia Pacific Social Customer Service Software Market Value (US$ Mn) and Volume (Units) Comparison by End User (2013-2020)
5.7.2 Asia Pacific Social Customer Service Software Market Value (US$ Mn) and Volume (Units) Comparison by End User (2021-2029)
5.8 Asia Pacific Social Customer Service Software Market Y-o-Y Growth Rate Comparison (2014-2029)
5.8.1 Asia Pacific Social Customer Service Software Market Y-o-Y Growth Rate by Region
5.8.2 Asia Pacific Social Customer Service Software Market Y-o-Y Growth Rate by Product Type
5.8.3 Asia Pacific Social Customer Service Software Market Y-o-Y Growth Rate by End User
5.9 Asia Pacific Social Customer Service Software Market Share Comparison (2013-2029)
5.9.1 Asia Pacific Social Customer Service Software Market Share by Region
5.9.2 Asia Pacific Social Customer Service Software Market Share by Product Type
5.9.3 Asia Pacific Social Customer Service Software Market Share by End User

Chapter 6 South America Social Customer Service Software Market Overview
6.1 South America Social Customer Service Software Market by Product Type
6.1.1 South America Social Customer Service Software Market Value (US$ Mn) and Volume (Units) Comparison by Product Type (2013-2029)
6.1.2 South America Social Customer Service Software Market Value (US$ Mn) and Volume (Units) Market Share by Product Type in 2019
6.1.3 South America Social Customer Service Software Market Attractiveness Analysis by Product Type, (2013-2020)
6.2 South America Social Customer Service Software Market by End User
6.2.1 South America Social Customer Service Software Market Value (US$ Mn) and Volume (Units) Comparison by End User (2013-2029)
6.2.2 South America Social Customer Service Software Market Value (US$ Mn) and Volume (Units) Market Share by End User in 2019
6.2.3 South America Social Customer Service Software Market Attractiveness Analysis by End User, (2013-2020)
6.3 South America Social Customer Service Software Market by Region
6.3.1 South America Social Customer Service Software Market Value (US$ Mn) and Volume (Units) Comparison by Region (2013-2029)
6.3.2 South America Social Customer Service Software Market Value (US$ Mn) and Volume (Units) Market Share by Region in 2019
6.3.3 South America Social Customer Service Software Market Attractiveness Analysis by Region, (2013-2020)
6.4 South America Social Customer Service Software Market Outlook (2013-2029)
6.4.1 South America Social Customer Service Software Market Value (US$ Mn) and Volume (Units) (2013-2020)
6.4.2 South America Social Customer Service Software Market Value (US$ Mn) and Volume (Units) (2021-2029)
6.5 South America Social Customer Service Software Market Value (US$ Mn) and Volume (Units) by Regions
6.5.1 South America Social Customer Service Software Market Value (US$ Mn) and Volume (Units) Comparison by Region (2013-2020)
6.5.2 South America Social Customer Service Software Market Value (US$ Mn) and Volume (Units) Comparison by Region (2021-2029)
6.6 South America Social Customer Service Software Market Value (US$ Mn) and Volume (Units) by Product Type
6.6.1 South America Social Customer Service Software Market Value (US$ Mn) and Volume (Units) Comparison by Product Type (2013-2020)
6.6.2 South America Social Customer Service Software Market Value (US$ Mn) and Volume (Units) Comparison by Product Type (2021-2029)
6.7 South America Social Customer Service Software Market Value (US$ Mn) and Volume (Units) by End User
6.7.1 South America Social Customer Service Software Market Value (US$ Mn) and Volume (Units) Comparison by End User (2013-2020)
6.7.2 South America Social Customer Service Software Market Value (US$ Mn) and Volume (Units) Comparison by End User (2021-2029)
6.8 South America Social Customer Service Software Market Y-o-Y Growth Rate Comparison (2014-2029)
6.8.1 South America Social Customer Service Software Market Y-o-Y Growth Rate by Region
6.8.2 South America Social Customer Service Software Market Y-o-Y Growth Rate by Product Type
6.8.3 South America Social Customer Service Software Market Y-o-Y Growth Rate by End User
6.9 South America Social Customer Service Software Market Share Comparison 2013-2029
6.9.1 South America Social Customer Service Software Market Share by Region
6.9.2 South America Social Customer Service Software Market Share by Product Type
6.9.3 South America Social Customer Service Software Market Share by End User

Chapter 7 MEA Social Customer Service Software Market Overview
7.1 MEA Social Customer Service Software Market by Product Type
7.1.1 MEA Social Customer Service Software Market Value (US$ Mn) and Volume (Units) Comparison by Product Type (2013-2029)
7.1.2 MEA Social Customer Service Software Market Value (US$ Mn) and Volume (Units) Market Share by Product Type in 2019
7.1.3 MEA Social Customer Service Software Market Attractiveness Analysis by Product Type, (2013-2020)
7.2 MEA Social Customer Service Software Market by End User
7.2.1 MEA Social Customer Service Software Market Value (US$ Mn) and Volume (Units) Comparison by End User (2013-2029)
7.2.2 MEA Social Customer Service Software Market Value (US$ Mn) and Volume (Units) Market Share by End User in 2019
7.2.3 MEA Social Customer Service Software Market Attractiveness Analysis by End User, (2013-2020)
7.3 MEA Social Customer Service Software Market by Region
7.3.1 MEA Social Customer Service Software Market Value (US$ Mn) and Volume (Units) Comparison by Region (2013-2029)
7.3.2 MEA Social Customer Service Software Market Value (US$ Mn) and Volume (Units) Market Share by Region in 2019
7.3.3 MEA Social Customer Service Software Market Attractiveness Analysis by Region, (2013-2020)
7.4 MEA Social Customer Service Software Market Outlook (2013-2029)
7.4.1 MEA Social Customer Service Software Market Value (US$ Mn) and Volume (Units) (2013-2020)
7.4.2 MEA Social Customer Service Software Market Value (US$ Mn) and Volume (Units) (2021-2029)
7.5 MEA Social Customer Service Software Market Value (US$ Mn) and Volume (Units) by Regions
7.5.1 MEA Social Customer Service Software Market Value (US$ Mn) and Volume (Units) Comparison by Region (2013-2020)
7.5.2 MEA Social Customer Service Software Market Value (US$ Mn) and Volume (Units) Comparison by Region (2021-2029)
7.6 MEA Social Customer Service Software Market Value (US$ Mn) and Volume (Units) by Product Type
7.6.1 MEA Social Customer Service Software Market Value (US$ Mn) and Volume (Units) Comparison by Product Type (2013-2020)
7.6.2 MEA Social Customer Service Software Market Value (US$ Mn) and Volume (Units) Comparison by Product Type (2021-2029)
7.7 MEA Social Customer Service Software Market Value (US$ Mn) and Volume (Units) by End User
7.7.1 MEA Social Customer Service Software Market Value (US$ Mn) and Volume (Units) Comparison by End User (2013-2020)
7.7.2 MEA Social Customer Service Software Market Value (US$ Mn) and Volume (Units) Comparison by End User (2021-2029)
7.8 MEA Social Customer Service Software Market Y-o-Y Growth Rate Comparison (2014-2029)
7.8.1 MEA Social Customer Service Software Market Y-o-Y Growth Rate by Region
7.8.2 MEA Social Customer Service Software Market Y-o-Y Growth Rate by Product Type
7.8.3 MEA Social Customer Service Software Market Y-o-Y Growth Rate by End User
7.9 MEA Social Customer Service Software Market Share Comparison (2013-2029)
7.9.1 MEA Social Customer Service Software Market Share by Region
7.9.2 MEA Social Customer Service Software Market Share by Product Type
7.9.3 MEA Social Customer Service Software Market Share by End User

Chapter 8 Global Social Customer Service Software Market Company Profiles
8.1 Market Competition Scenario Analysis, By Company
8.2 Competitor Landscape
8.3 Company Share Analysis
8.4 Company Profiles
8.4.1 Company
8.4.1.1 Company Overview
8.4.1.2 Business Description
8.4.1.3 Product Portfolio
8.4.1.4 Key Financials
8.4.1.5 Key Developments
8.4.1.6 SWOT Analysis

Companies Included :
CX Social (Canada)
Conversocial (United States)
Cisco Systems (United States)
Sparkcentral (United States)
Oracle (United States)
Zoho Corporation (India)
Sprinklr (United States)
Zendesk (Denmark)
Microsoft (United States)
Salesforce.com (United States)
Quality Unit (Slovakia)
Amdocs (United States)
IBM (United States)

Chapter 9 Methodology and Data Source
9.1 Research Approach/ Methodology
9.2 Market Size Estimation
9.3 Market Breakdown and Data Triangulation
9.4 Data Source
9.4.1 Secondary Sources
9.4.2 Primary Sources
List of Tables and Figures

Enquiry Before Buying

Select User Format

OUR CLIENT